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At Anasia, we offer more than a job. We provide a long-term career and a chance to make a real difference. Whether it is in Sales, Customers Service, Accounting, Marketing, Logistics, HR, Admin or IT, we offer you an opportunity to grow the business and achieve personal success.

ANASIA is a firm where you will be expected to work hard, challenge yourself every day and provide our clients with service that is unmatched in its dedication to their needs. You will also receive the best training in the industry, have an opportunity where client responsibility and contact will come to you early in your career, and experience the thrill of delivering difficult work that is done well. We can achieve these standards because we demand excellence while recognizing that our employees are most effective when they enjoy a reasonable quality of life as well.

It takes work to find the right balance, and everyone does it differently, but at ANASIA we value the importance of all aspects of our employees’ lives. That is why our highly accomplished professionals choose ANASIA over many other opportunities for employment – and stay to make their careers here.

Job Details

Digital Customer Service Specialist3/17/2024

Job Type: Full Time

Location: Cairo, Egypt  Category: Customer Service

Qualifications:

  • Bachelor’s degree
  • Excellent communication skills
  • Problem-solving skills
  • Ability to multitask and prioritize effectively
  • Proficiency in using various social media platforms
  • Experience in social media moderation
  • Understanding of social media best practices and trends
  • Collaborative mindset with the marketing and Customer Service teams

    • Responsibilities:

  • Interact with customers via digital channels, including email, live chat, social media platforms, and online forums. Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and requests effectively.
  • Strive to provide exceptional customer service and ensure customer satisfaction. Show empathy and professionalism in all customer interactions, actively seeking to understand and meet their needs. Follow up with customers to ensure their concerns are resolved and maintain a high level of customer satisfaction.
  • Stay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.
  • Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.
  • Market for Anasia shop through upselling during calls.
  • Monitor and moderate client interactions on various social media platforms to maintain a professional and respectful online environment.
  • Engage with clients in a proactive and helpful manner, providing accurate information and addressing any concerns or issues raised.
  • Implement strategies to foster positive client interactions and enhance customer satisfaction through social media platforms.
  • Collaborate with the marketing team to develop and execute social media campaigns and initiatives aimed at promoting client engagement and retention.
    • Apply Now